Emerald Fell Home & Garden

Terms and Conditions

Last Updated: August 25, 2026

Please read these Terms and Conditions (“Terms”) carefully before using the https://emerald-fell.online website (the “Service”) operated by emerald-fell.online (“us”, “we”, or “our”).

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service. These Terms constitute a legally binding contract between you and emerald-fell.online regarding your use of the website .

2. Contact Information

  • Business Address: St John’s Church, Sparkhill, St Johns Rd, Birmingham B11 4RG, United Kingdom.

  • Email: [email protected]

  • Phone: +441217531959

This contact information is provided so you can communicate with us rapidly and in a direct and effective manner if required .

3. General Information and Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

4. Formation of Contract

When you place an order through our website, you are making an offer to purchase our services or goods. Your order constitutes a contractual offer, and no contract is formed until we send a confirmation email acknowledging acceptance of your order .

  • We reserve the right to refuse any order you place with us.

  • We will not be liable for any failure to provide services if the event is outside our control (Force Majeure).

5. Consumer Rights and Cancellations

If you are a consumer (acting outside of a business), you have the right to cancel a contract within 14 days of receiving the goods or entering into a service agreement (the “cooling-off period”) .

  • To exercise this right, you must inform us of your decision via email or phone.

  • You must return any goods to us at your own cost unless we agree otherwise.

  • We will process refunds as soon as possible and within 14 days of receiving the returned goods or cancellation notice.

6. Pricing and Payments

  • All prices are inclusive of VAT (where applicable) and any other taxes .

  • We accept payment via methods specified on the site. By providing payment details, you confirm you are the authorized user of the card or account.

  • We will not charge your card until we have accepted your order .

7. Limitation of Liability

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our website or any content on it.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, including but not limited to:

  • Loss of profits, sales, business, or revenue.

  • Business interruption.

  • Loss of anticipated savings.

  • Loss of business opportunity, goodwill, or reputation.

  • Any indirect or consequential loss or damage .

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law .

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of emerald-fell.online and its licensors. You are not permitted to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales. You and we both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

10. Privacy

Your use of the Service is also subject to our Privacy Policy. Please review our Privacy Policy above to understand our practices regarding data collection and use .